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Posted by: <<best answers>> on 2007-10-28, 14:57:19
IPod displays a sad iPod icon Issue or symptom iPod displays a sad iPod icon and iPod is not recognized in iTunes iPod is not recognized in My Computer (Windows) or iPod not recognized in Finder (Mac OS X) Solution In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software. If you cannot force your iPod into disk mode and restore it, then your iPod is in need of service. Set up an iPod Service Request or make a reservation at the Genius Bar before visiting your local Apple Retail Store. To make a reservation go to apple.com/ retail, choose an Apple Store location, then click on the "Make a reservation " link. Putting iPod into Disk Mode Learn how to manually put iPod into Disk Mode. When troubleshooting an issue with your iPod, it 's sometimes helpful to manually put it into Disk Mode. Read the instructions below for iPods that have a Click Wheel. If you 're not sure if your iPod has a Click Wheel, click here. In order to return it to its normal operating state, you will have to reset iPod. The instructions in this article do not apply to iPod shuffle models. Putting iPods with a Click Wheel into disk mode Before placing the iPod into disk mode, you should verify that it is charged. Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.) Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/ Pause buttons until the Disk Mode screen appears. Connect the iPod to your computer; the screen on the iPod will change and say "Do not disconnect " If you are having difficulty putting the iPod model into disk mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/ Pause button toward the outside of the Click Wheel and not near the center. If you are still unable to put your iPod with a Click Wheel into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/ Pause button. If you have an older iPod model without a Click Wheel Before placing the iPod into disk mode you should verify that it has a charge. Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.) Press and hold the Play/ Pause and Menu buttons until the Apple/ iPod logo appears, then release them. This resets iPod. When you reset iPod all your music and data files are saved, but some customized settings may be lost. When the Apple logo appears, immediately press and hold the Previous and Next buttons until the Disk Mode screen appears. Connect the iPod to your computer; the screen on the iPod will change and say "Do not disconnect " To return it to its normal operating state, you will have to reset iPod |
